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Frequently Asked Question!
Free or Cheap Shipping to United States, Brazil, Canada, Chile, France, Germany, Indonesia, Ireland, Israel, Mexico, Spain, Thailand, Turkey and United Kingdom.
We ship from the US or China, in the product description it tells you where it is shipped from
It depends on the shipping method and the country, but normally from China it takes 15 to 35 days.
From USA to USA it takes 3 to 8 days
If the item you received is damaged, please contact us within 7 days of receiving the order and provide clear and valid proof (photos or video of the item and the tracking number, order number, sku, etc). eiPru Store will verify and negotiate compensation solutions with you according to the extent of the damage, such as partial refund / reshipment of accessories / reshipment of a new product, etc.
Items that can be returned / fully or partially refunded depending on the case within the guarantee * follow the following criteria:
1. Received another product that you purchased
2. Defective items damaged / broken or upon arrival.
2. Items received in wrong size / color or model
3. You have a protection of 81 days from the moment you complete the purchase, that means that if it does not arrive in that time, we will refund your money ( regularly arrive about 15-35 days )
If it is with Paypal, from 24 to 72 hours
Purchase Guarantee: Receive the product you ordered or we will refund your money
We accept global payments through PayPal Holdings, Inc. thus guaranteeing your purchase at all times